Returns Policy

If you are not satisfied with the goods supplied by Rangebaits due to being faulty or are not as as we described on our website, they can be returned to Rangebaits as long as you contact a member of staff by phone on 01622 809545 within 7 days of your goods being delivered.

To enable us to replace, exchange or issue a refund, goods must be returned to Rangebaits within 5 working days of a member of our staff agreeing to the return of goods. The goods must be returned in full, must be in original undamaged packaging and must be in perfect condition for resale. If the condition of the goods you receive are faulty, or are not as we've described on the website, we'll pay for the return of goods. Once returned, goods will be inspected and replacement(s) will be shipped to you or refund issued accordingly.

If you simply don't like the goods you have received - under distance selling rules you can return goods for replacement or refund, you will however need to return goods at your own cost within 30 days of original receipt of goods. We can arrange to have goods picked up from you if you prefer - in this case we'll arrange a convenient time for you and charge you our actual cost of collection, nothing will be added. This cost would be deducted from your refund or the value of your replacement goods.

Failure to return (or have available for collection) any goods you wish to be replaced or refunded to Rangebaits in full, in undamaged packaging, in perfect condition for resale (unless faulty) will result in a loss of rights for product replacement, exchange or credit from Rangebaits  Faulty goods must also be returned in full, if refund, replacement or exchange of goods is sought.

If when you receive your parcel(s) you notice that there is any evidence of damage to the outside packaging, including staining from liquids which may have leaked from inside, please ask the courier to witness you opening the parcel to enable you to sign the delivery note as 'goods damaged' if so found. This will enable us to claim from the courier's insurance and then send you a free replacement. 

If on opening your parcel(s) you find your goods are damaged or not in the condition they should be, please call or email us and we will arrange a replacement to be sent. This will be arranged so that the unwanted goods will be collected at the same time as the replacement is delivered. This enables us to make an appraisal of the reason for any damage or loss to the parcel or goods.